Iconic Moroccan hotel recognised for exceptional service and hospitality
Royal Mansour Marrakech, Morocco, has been honoured with the No.3 Gin Art of Hospitality Award ahead of the 2024 World’s 50 Best Hotels awards in September. This accolade is a testament to the hotel’s unparalleled commitment to service, voted on by 600 experts from The World’s 50 Best Hotels Academy. These voters were tasked with naming the hotel where they received their most memorable hospitality experience over the past 18 months.
The No.3 Gin Art of Hospitality Award celebrates properties that go above and beyond in delivering outstanding service and attention to detail. Voters were asked to evaluate the overall atmosphere of the hotel, the uniqueness of experiential elements offered, and the warmth and professionalism of the hospitality they received.
A Moroccan Haven of Tranquillity
Designed under the vision of King Mohammed VI, Royal Mansour Marrakech stands as a beacon of luxury and traditional Moroccan craftsmanship. The hotel comprises 53 individual riads, each offering guests a private sanctuary amidst the vibrant energy of Marrakech’s historic medina. Nestled within lush gardens, these riads feature stunning architecture crafted by local artisans, with serene courtyards, mosaic fountains, and shaded spots beneath date palms providing a peaceful retreat.
At the heart of this luxury experience is the Royal Mansour spa, renowned for its expansive facilities and holistic treatments. The spa is a jewel in the hotel’s crown, featuring a traditional hammam and a diverse menu of treatments designed to rejuvenate and relax.
Recognition in Challenging Times
Emma Sleight, Head of Content for The World’s 50 Best Hotels, emphasised the importance of this recognition amidst recent challenges: “Royal Mansour Marrakech has consistently exemplified the highest standards for what true hospitality should be. In the wake of the Marrakech-Safi earthquake less than a year ago, the hotel’s resilience and dedication to delivering exceptional service have been particularly impressive. We are proud to celebrate this award as a tribute to their unwavering commitment to hospitality.”
Each guest at Royal Mansour enjoys an experience fit for royalty. The hotel’s innovative network of hidden tunnels allows butlers assigned to each riad to deliver impeccable, discreet service without intruding on guests’ privacy.
A Culinary Experience Like No Other
The spirit of Moroccan hospitality extends to the hotel’s culinary offerings. Royal Mansour Marrakech is home to several world-class dining experiences, including La Grande Brasserie and La Grande Table Marocaine, led by the acclaimed chef Hélène Darroze. The hotel also features Sesamo, an opulent Italian restaurant by the Alajmo brothers, and Le Jardin, offering a Mediterranean-Asian fusion menu curated by Executive Chef Jérôme Videau.
A Tribute to Exceptional People
Jean-Claude Messant, Managing Director of Royal Mansour Collection, shared his pride in the recognition: Being acknowledged with such a distinguished award is a significant honour for our flagship hotel. This achievement is thanks to our exceptional team, who constantly strive to deliver the highest level of hospitality. Our goal is to ensure every guest leaves with unique and magical memories of their stay. As our collection continues to grow, we remain committed to innovating our approach to hospitality, which is at the heart of everything we do.”
